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United Parcel Service (UPS) is an American multinational package delivery company and a provider of supply chain management solutions. The global logistics company is headquartered in the U.S. city of Sandy Springs, Georgia.
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What isn't working?
Please let us know what issue you are experiencing with UPS:
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In the last three months, how would you rate UPS?
2.16 out of 5 1,214 ratings
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Problems in the last 24 hours
The graph below depicts the number of UPS reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at UPS. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by UPS users through our website.
Delivery (48%)
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Tracking (30%)
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Website down (14%)
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Sign in (8%)
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Live Outage Map
The most recent UPS outage reports came from the following cities:Spring Valley, Jacksonville, Portland, Dayton, Kansas City, Kintnersville, Timonium, Tolleson, Longmont, Framingham, Washington, D.C., Cordova, Grapevine, Hanover and Orange Park.
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| City | Problem Type | Report Time |
|---|---|---|
 Spring Valley | Sign in | |
| Jacksonville | Sign in | |
| Portland | Delivery | |
| Dayton | Delivery | |
| Kansas City | Sign in | |
| Kintnersville | Delivery |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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UPS Issues Reports
Latest outage, problems and issue reports in social media:
- Annette (@wohinjetzt) reported
For the love of all things that are holy and good, why can’t @UPS delivery people ring the dang doorbell when they drop off a package!!!
- 𝙸𝚊𝚗 𝙴𝚟𝚊𝚗𝚜 😷💉 (@HeyIanEvans) reported
@UPSHelp are you backlogged answering DMs? I'm seeing replies within a few minutes here, but my DM about yet another delivery issue is almost 2hrs w/o a response. Thanks.
- Holly Would (@Pepper_Labeiija) reported
The pure distain I have for @UPS right now. How tf y’all loose my passport??? And I can’t get customer service on the phone?????
- Capitalism fails everywhere tried 🦺 🎬 !🔥👶🔥! (@drakekoefoed2) reported
@UPS already did it. you already have tickets. I know they were not at my house when those deliveries were recorded and i know you are not going to look at your own records and see that.
- Gary Musgrove (@G20MUS) reported
Just asked @UPS for an update regarding the farcical courier service to take delivery of my purchase from @Screwfix @UPS parcel tracker is not being helpful at all.
- Rick in Mimico🇨🇦🇵🇱🏴💉X2 (@RickInMimico) reported
@UPS you have **** service in Canada. Awful
- Justin brochu (@Justinbrochu3) reported
@UPS $15 to have something that fits in an envelope , been a week and and says Tuesday for delivery. Wednesday is gone, tomorrow a holiday. Screw the little guy , we can do what we want
- 𝚒𝚜𝚢 ✴︎ ᴘᴀʀᴀᴅɪꜱᴇ ʙʏ ᴇxᴏ ✨♡ (@isydeux) reported
The orders @kaisahamniduh & I made from other merchants have been shipped & received, no issues, except this one from @Ktown4u_com . We can’t even get a proper explanation from @UPS, except “check back daily”. So what do we do now? 😐
- RMCCLAREY (@rmac8311) reported
The amount of time spent with customer service and the money I’m now paying to replace my prescription glasses is actually more than the time and money it would have taken to fly halfway across the country to get my glasses myself. Thanks @ups! #ups
- Holly Would (@Pepper_Labeiija) reported
@UPS how is it that y’all messed up my delivery and I can’t speak to a live person.
- JustATourist OR NURSE! (@ORcertNurse) reported
@UPS need to change delivery. I log in. It says I need to create mychoice. I AM A MEMBER! I need to speak to a real human! Frustrating!
- Annette (@wohinjetzt) reported
@UPS Hi Luis, could you explain why delivery people don’t ring the doorbell when dropping off a package please.
- Catherine (@CatherineMcdo) reported
@UPSHelp hello! I had a 2 day package that was supposed to arrive Yesterday, but the latest update says it departed a facility near and it is not out fo delivery yet. I leave on Friday and these are medical supplies i need! Can you help please
- Little Bobby Tables (@ijgelfand) reported
@asglidden @UPS and the delivery guy won't come within 7 feet of the house7/7/7
- insaneinstinct (@insaneinstinct) reported
Fedex says they delivered my food package from @goldbelly. But no sign of package. I was standing outside at the time they quote. Now they say it will take 48 hours to get update. The dessert is not going to survive that long. Such a bad service from @FedEx @UPS
- ANDREW☘️ (@Reardon_43) reported
@UPS trash service
- KaezilKage (@KaezilKage) reported
Love for someone @UPS to talk about how *impossible* it is to talk to a human being on the phone with them. Their phone system is designed to say “**** you, you don’t get to talk to anyone” no matter what your issue is. Day 2 of my package being late..
- David Binder (@David_Binder) reported
@UPS why or why is your customer service so difficult. On the phone for one hour… it is the computer age, right?
- IAmMasterBassWindu (@ThiefofNever) reported
I'm just confused as to why getting a package delivered is such an ordeal @UPS and why contacting your customer service is even worse. We just want our trash bags and for your delivery people to stop lying about doing their job.
- Bryan (@bryanbybike) reported
@DenverDOTI @denver_streets @UPS OR...You can make this impossible.We can't wait for ROW Enforcement whilst commuting by bike.Plus, that delivery truck will be gone in 5-10 minutes.
- ANDREW☘️ (@Reardon_43) reported
@UPS for some reason can never deliver my packages on time even though they’re on the truck for delivery but they’ll be brought back to the damn warehouse
- Ayla (@Aylaazari) reported
@UPSHelp pls my package was supposed to be delivered by Monday but it hasn’t and it’s keeps staring there is a delay and I should request for a refund but I don’t want that. Pls kindly revert @UPSHelp @UPS
- Texan_Sal1231 (@TexanSal1231) reported
been working for @UPS for about 8-9 months best job ever! Only minor problem I have 2 uniforms and due to the shortage I haven’t gotten anything can you help me out
- Sara!, A. Frazier (@dooponyourface) reported
Oh cool, @UPS delivered my $900 bottle of medication to Welby! Too bad nobody at my doctor's office knows a "Welby" or what one might be if it's a thing and my appointment is supposed to be 8am tomorrow and it's already a month late due to other issues getting my medication.
- Cindi Daigle (@CindiDaigle1) reported
@UPS I have been waiting for a delivery. The driver attempted to deliver it yesterday, but came by when I went down to the mailbox so I missed him. Stayed home all day today and he left a note but never knocked.WTH? Note said he attempted to deliver. He made no attempt.. HELP
- Bessie King (@Bessiejking) reported
Once again @UPS, your service and customer service is garbage.
- 𝚒𝚜𝚢 ✴︎ ᴘᴀʀᴀᴅɪꜱᴇ ʙʏ ᴇxᴏ ✨♡ (@isydeux) reported
All of our orders from other merchants have been shipped & received, no issues. We can’t even get a proper explanation from @UPS, except “check back daily”. So what do we do now? 😐
- Tim Tyrrell (@TimTyrrellNY) reported
Wow @UPS thank God I have honest neighbors. My package was incorrectly delivered two buildings away. My neighbor did YOUR job and delivered my package, since your customer service is useless. Please please @Apple stop using UPS.
- Carrot (@MaroonCarrot) reported
@UPS @JBALVIN I used UPS next day delivery to ship a package but they did not deliver my package on time and based on their guarantee I am entitle to a refund. After talking to 5 different agents and each of them say something different to me at the end the lady told me that ebay should
- Dwayne Smith (@FutureDrSmith1) reported
Why is it that every time I order something from @UPS they don’t even try to deliver my package and send it back saying I declined it? Every time! That’s a whole problem.
