Quest Fax Numbers (2024)

FAQs

How can I contact Quest? ›

(866) 697-8378

Quest Diagnostics / Customer service

If you need to chat with a real person, you can type "can I speak to a real person", "can I speak with a representative", or "can I speak with an agent" in Quest Chat. Our customer service representatives are available Monday to Friday, 7 AM to 6 PM Central Standard Time (CST).

Your results will not be shared with your primary doctor or other providers unless you decide to share your results directly. However, Quest Diagnostics and PWN will disclose your test results if required by law, such as to public health authorities, or as authorized by you.

To schedule an appointment visit the Quest Schedule Appointment page and schedule your appointment. To check which locations you can go to for drug screening, visit the Quest Location finder page. Enter the location address in the Search zip code, city or address field and select the location.

Quest Chat can answer many frequently asked questions about MyQuest and Appointment Scheduling. Quest Chat is accessible from the bottom of each page or by clicking the Contact Quest > Message Quest menu option. Once Quest Chat opens, just type your question. Send us a message.

A payment may be required at the time of service for all past due balances. Quest Diagnostics reserves the right to refuse laboratory services for failure to pay for past services.

Secaucus, NJ

Quest Diagnostics / Headquarters

Accounts can only be unlocked by calling the Participant Service Center at 1.855. 623.9355 (1.855.

Quest Diagnostics is regularly sued for lab errors and other diagnosis failures that, in worst-case scenarios, ended in the patient dying from either their original illness or a reaction from using the wrong medication.

They call, good or bad, when they get a chance. your doctor might make you feel like you're they're only patient, but you're one of MANY. Yes, most doctors will call, or have a proxy (sometimes a nurse) notify the patient, or make an appointment to see you in person to give you bad news and what needs to be done.

How quickly does Quest send results? ›

This is generally 2-5 business days from the time the sample is received, depending on your test. (Any result requiring prompt attention will be communicated to you by Licensed professionals from PWNHealth LLC and affiliated professional entities and sent directly to your account.)

Sometimes incomplete or out-of-date demographic information gets sent with a lab test order. When this occurs, Quest Diagnostics can't always match a lab test result to your Quest Account, and in such cases, we can't send a lab test result to MyQuest.

(866) 697-8378

Quest Diagnostics / Customer service

There is a nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest Diagnostics administrative fees.

This is generally 2-5 business days from the time the sample is received, depending on your test. If you are waiting for lab results in CA, KY, MD, or PA, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.

Drug test results are typically released within 24-72 hours of a specimen's arrival at the laboratory. We are not able to provide donors with information regarding the status of a specimen or the result of a drug test.